Last Updated: May 2026
Introduction
Self-Sustainity is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, subscribe to our mailing list, purchase products or interact with our brands and services.
Our connected brands may include:
- Soft Serenity Interiors
- Heritage Reimagined GB
- Heritage Urban Collection
By using this website, you agree to the practices described within this policy.
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Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Purchase information
- Website usage data
- Marketing preferences
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How We Use Your Information
Your information may be used to:
- Process orders and payments
- Deliver products and services
- Respond to enquiries
- Improve website experience
- Send marketing emails and updates
- Notify you about launches, collections and offers
We only collect information necessary for operating our business and improving customer experience.
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Email Marketing
If you subscribe to our mailing list, you may receive:
- Product updates
- Collection launches
- Interior inspiration
- Promotional offers
- Brand news
You can unsubscribe at any time using the unsubscribe link included within our emails.
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Sharing Your Information
We do not sell or trade your personal information.
We may share information with trusted third-party providers who help operate our business, including:
- Payment processors
- Delivery providers
- Website and email marketing platforms
- Print and fulfilment partners
These providers only receive information necessary to complete their services.
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Data Protection
We take reasonable steps to protect your personal information using secure systems and encrypted platforms where available.
However, no online transmission can ever be guaranteed as fully secure.
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Cookies
Our website may use cookies to:
- Improve website functionality
- Analyse traffic and visitor behaviour
- Support marketing and advertising features
You can adjust cookie settings through your browser preferences.
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Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your data where applicable
- Withdraw marketing consent
To make a request, please contact us directly through our website contact form or business email.
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Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
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Contact
For privacy-related enquiries, please contact: info@softserenity.co.uk
Self-Sustainity
United Kingdom